Privacy Policy

Last Updated: February 2026

1. Introduction

Welcome to Zentra Pvt Ltd ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

We are a UK-registered company and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

  • Name and contact details (email address, phone number, postal address)
  • Business information (company name, Tax ID if applicable)
  • Payment information (processed securely through third-party payment processors)
  • Order history and preferences
  • Communication preferences

2.2 Automatically Collected Information

When you visit our website, we automatically collect:

  • IP address and browser type
  • Device information
  • Pages visited and time spent on our website
  • Referring website addresses
  • Cookies and similar tracking technologies (see our Cookie Policy)

3. How We Use Your Information

We use your personal information for the following purposes:

  • Processing and fulfilling your orders
  • Communicating with you about your orders and our services
  • Providing customer support
  • Improving our website and services
  • Sending marketing communications (with your consent)
  • Complying with legal obligations
  • Preventing fraud and ensuring security

4. Legal Basis for Processing

Under UK GDPR, we process your personal data based on:

  • Contract Performance: Processing necessary to fulfill our contract with you
  • Consent: Where you have given explicit consent (e.g., marketing emails)
  • Legitimate Interests: For business operations and improvements
  • Legal Obligation: To comply with UK laws and regulations

5. Information Sharing and Disclosure

We may share your information with:

  • Service Providers: Third-party companies that help us operate our business (e.g., payment processors, shipping companies, email service providers)
  • Marketplace Platforms: Amazon, eBay, and other platforms where we sell products
  • Legal Authorities: When required by law or to protect our rights
  • Business Transfers: In connection with any merger, sale, or acquisition

We do not sell your personal information to third parties.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Typically:

  • Order information: 7 years (for tax and accounting purposes)
  • Marketing data: Until you withdraw consent or we no longer have a legitimate interest
  • Website analytics: 26 months

7. Your Rights

Under UK GDPR, you have the following rights:

  • Right to Access: Request a copy of your personal data
  • Right to Rectification: Correct inaccurate or incomplete data
  • Right to Erasure: Request deletion of your data (subject to legal obligations)
  • Right to Restrict Processing: Limit how we use your data
  • Right to Data Portability: Receive your data in a structured format
  • Right to Object: Object to processing based on legitimate interests
  • Right to Withdraw Consent: Withdraw consent for marketing communications

To exercise any of these rights, please contact us at Zentra.pvt@gmail.com.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • SSL/TLS encryption for data transmission
  • Secure servers and databases
  • Regular security assessments
  • Access controls and authentication
  • Employee training on data protection

9. International Data Transfers

Your information may be transferred to and processed in countries outside the UK. When we do so, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK authorities.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the "Last Updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

  • Email: Zentra.pvt@gmail.com
  • Phone: 07575021392
  • Address: Wolverhampton, UK

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection issues.

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